ADA COMPLIANCE

The comfort of our patrons is essential; therefore the DCU Center recognizes the special needs of the physically challenged. Every effort has been made to comply with these needs, as defined by the Americans with Disabilities Act (ADA).  Generally, our facility policy for wheelchair seating is one physically challenged individual and one attendant.  All entrances for both the arena and convention center are handicapped accessible. There are also designated elevators within the convention center for greater convenience.  The DCU Center also offers seating for the visually and hearing impaired.  The same guidelines apply for the visually challenged seating as with the seating for the physically challenged; and listening devices are provided to our hearing impaired patrons who request it.  We do ask that all requests for listening devices be made one week prior to the event.  Physically challenged seating is, by law, available in all price levels and is available in many sections of the arena. For more information please visit http://www.dcucenter.com/facility.php.
 
 
 
 
AMERICAN HOCKEY LEAGUE

In operation since 1936, the AHL is celebrating its 73rd anniversary this season and continues to serve as the top development league for all 30 National Hockey League teams. Nearly 80 percent of all NHL players today are AHL graduates, and last year more than 6.3 million fans attended AHL games across North America. This season also marks the 4th year for the Worcester Sharks. For more information, go to www.theahl.com.
 

ANIMALS

 
The DCU Center welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.
 

ATM MACHINE

For your convenience, a DCU ATM is located inside the DCU Center, to the left near section 101, inside the arena after entering through the main lobby.
 

AUTOGRAPHS
               
Saturday Night Signings!  Every Saturday night game, during the second intermission, Sharks players are available for autographs in the lobby.  There are also many other opportunities throughout the season to meet the Sharks, see SKATING WITH THE SHARKS and check back at sharksahl.com for more information.
 
 

BAGS, BACKPACKS AND PURSES
 
For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted inside the DCU Center, and may be subject to search at all entrances.  Large bags, coolers, and backpacks are not permitted.  There are no storage lockers on the premises.
 
 
BANNERS AND SIGNS

 
Fans are allowed to bring banners and signs into the DCU Center; however, they must not block the view of others watching the games and cannot be in conflict with Sharks sponsorship agreements or be offensive or distasteful.  The Sharks/DCU Center retains the right to remove banners.
  
 
 
BIRTHDAY PARTIES

Visit /tickets/BirthdayParties.asp to discover a great way to celebrate your child’s next birthday!  Fun and easy, let the Worcester Sharks prepare everything for your child’s next birthday.  Get a visit by FINZ while enjoying a Worcester Sharks game and much more!  Book your party today!
 

 
BOOSTER CLUB

The Worcester Sharks Booster Club is the official booster club of the Worcester Sharks. The booster club was formed to enhance the experience of Worcester Sharks Hockey through various events and activities and to improve the quality of life of the young people in the greater Worcester area through fund-raising and charitable activities. For information about membership, visit /community/BoosterClub.asp.
 

 
BOX OFFICE

The DCU Center Box Office is located at 50 Foster Street (corner of Foster Street & Major Taylor Boulevard). Hours of Operation are: (In-Season Hours) Monday - Saturday 9:30AM to 5:30PM
Sunday 12:00 Noon (event days only). (Summer Hours) Monday - Friday 10:00AM to 5:00PM
Saturday 10:00AM to 2:00PM Sunday 12:00 Noon (event days only).  Tickets can also be purchased by contacting the Worcester Sharks at (508) 929-0500.  Payment accepted at the Box Office includes: cash, traveler's checks, money orders, Visa, Mastercard, American Express and Discover. Personal and company checks are not accepted.
 

CHILD TICKET POLICY


Any child two years or younger get free admission while Youth (12 and under) tickets are available at discounted rates.

 
COMMUNITY RELATIONS

The Worcester Sharks continue to give back to the community through their various programs and fundraising events. For more information, check out the Community Notebook at /news/index.asp which keeps fans up to date on where the Worcester Sharks have been and where they are going.  During the 2008-09 season, the Sharks earned over $100,000 for charities with Sharks Charities.  Contact Michael Myers, Director of Youth Hockey and Community Relations at (508) 929-0528.

 
CONCESSIONS

Concession stands are located throughout the arena on the concourse.  From hot dogs to coffee to cotton candy, all different sorts of food and drinks are available throughout the games.


 
CONTACT US
 
The Worcester Sharks are located on the 2nd Floor of the DCU center, 50 Foster Street, Worcester, MA 01680.  The phone number is (508) 929-0500 and the fax number is (508) 929-0510.  For more information you can also email the Sharks at info@sharksahl.com.  For employment opportunities or internship opportunities go to JOB OPPORTUNITIES and INTERNSHIP OPPORTUNITIES or visit our website, www.sharksahl.com for more information.
 
 
CORPORATE PARTNERSHIPS

Local corporations and organizations have the opportunity to harness the power of Worcester Sharks Hockey to achieve their marketing objectives. Opportunities include radio, web, and a wide variety of print advertising, in-arena signage, promotional programs, community programs, game tickets, hospitality and appearances. For more information, please call (508) 929-0500 or visit /corporate/PartnershipOpportunities.asp for more information.

 
CREDENTIALS
           
Press seating for Worcester Sharks home games at the DCU Center is available to accredited media in the press box located at the top of Section 108.  Single game credentials must be requested no later than 5 p.m. the day before a game.  Requests must be made to Eric Lindquist via e-mail at elindquist@sharksahl.com or by calling 508-929-0525.  Credentials are valid for the press room, press box and both teams’ locker rooms.
 
 
 
 
DCU CENTER
 
The DCU Center is a proud affiliate to the Worcester Sharks.  It is located at 50 Foster Street Worcester, MA 01608.  The DCU Center is filled with great concession stands; and it also has a convention center for many of your local business gatherings and events.  It is a wonderful arena that has been around for 25 years.  The DCU Center is where you can see live concerts, sporting events and it is the home of the Worcester Sharks.  Visit www.dcucenter.com for more information.
 
DIRECTIONS TO THE DCU CENTER

 
The DCU Center is located off of Rt. 290 W, exit 18.  There are signs that easily direct you to the DCU Center.  For more detailed directions visit http://www.dcucenter.com/directions.php.
 

EMAIL BLASTS
 
Sign up at /finatics/SharksEmail.asp to get the inside scoop about the Worcester Sharks.  Emails containing player statistics, press releases and much more will be sent to you upon signing up.
 
 
 
 
EMERGENCY EVACUATION

The DCU Center is equipped with a modern state-of-the-art emergency evacuation alarm system. All patrons should familiarize themselves with the closest exit to their seating location and leave the DCU Center immediately in the unlikely event that an emergency evacuation is necessary.
 

FIRST AID
 
First Aid is available for the guests of the Worcester Sharks games and the DCU Center.  Assistance is always available by Sharks staff as well as DCU staff.  The First Aid office is located by the Major Taylor Boulevard entrance, door 6 near section 121.
 
FINZ
 
 
FINZ is the Worcester Sharks fun and friendly mascot.  More information can be found under MASCOT.
 
 

GAME DATE AND TIME CHANGES


All game dates and times are subject to change. In the event a game date change should occur, game changes will appear on sharksahl.com. Please remember to notify anyone to whom you have already distributed your tickets of the game date or time change.
 

GATES OPEN (DOORS OPEN)


Gates open one hour prior to game time for all Worcester Sharks home games.
 

GUEST CONDUCT


The Worcester Sharks and the DCU Center are committed to providing a fun, entertaining, exciting and safe environment for all of our guests. Guests interfering with the event or causing offense to other guests may be asked to leave the facility and may be subject to prosecution.

GUEST SERVICES
 
Guest Services is indicated by signs inside the arena by the main lobby.  Guest Services, also knows as the Fan Assistance Table, provides assistance to guests of the DCU Center and Worcester Sharks games.  Any lost items during games should be brought to guest services and retrieved there.  The Fan Assistance Table is located near Section 121.

 
 
INTERMISSION ENTERTAINMENT

Youth hockey games, award presentations and fan contests are some of the intermission entertainment which varies each game. Some intermission activities will be posted in advance on the Promotions page of /promotionscalendar.asp.

 
INTERNSHIP OPPORTUNITIES
 
For information about internship opportunities, make sure you visit the following website: http://svsejobs.teamworkonline.com/teamwork/jobs/jobs.cfm?supcat=630&supcat_name=Internships.
 
 
 

JOB OPPORTUNITIES
 
 
For information about job opportunities, make sure you visit the following website: http://svsejobs.teamworkonline.com/teamwork/jobs/default.cfm
 
 
 

KIDS CLUB
 
 
Join the Kids Club by signing up for this “Members Only” club.  Enjoy benefits such as a custom Kids Club T-shirt, a membership I.D. card, 10% off merchandise in Team store, a free ticket voucher and much, much more!  Click here to sign up and to learn more!
 
 
 

LOST AND FOUND


If you lose an item during the game, please contact any Sharks game staff member or any DCU Center usher for assistance.

MASCOTS

The Sharks have one wonderful mascot, FINZ, who has become a staple in the community through his attendance at non-profit events, parades, corporate functions and Sharks home games. For information on reserving FINZ go to /finz/FinzRequestForm.asp.

 
MERCHANDISE/SOUVENIRS

Worcester Sharks merchandise can be purchased on the first floor of the Worcester Sharks offices.  Please enter at Door 22 (Commercial Street) of the DCU Center.  Merchandise can also be purchased at all home games and online by visiting the Shark Shop Online at http://store.svse.net/sharksahl/store/ 

NATIONAL ANTHEM SINGERS

National Anthem auditions can be submitted using YouTube.  All you have to do is upload your audition onto YouTube and email the link to Kmoore@sharksAHL.com.  In the email, please make sure you leave us your name, address, and phone number.  For more details visit our National Anthem Program page in the Fan Zone.
 
 
PARKING
The preferred parking garage of the DCU Center is the Worcester Municipal Parking Garage located at 30 Major Taylor Boulevard on the corner of Major Taylor Boulevard and East Central Street off of exit 16 from Rt. 290.  The garage is open Monday through Sunday from 6AM until 2AM.
The SMG/Worcester Municipal Parking Garage is less than a 2-minute walk from the facility.  For more information, please contact 508-792-0314.  Parking prices range from $1.00 to $20.00 depending upon the event and time spent in garage.
Additional parking can be found at area lots and garages near the facility.  Accessible Parking spaces are located around the facility at designated areas.  Daily parking rates are in effect.
 
 
RE-ENTRY POLICY

The DCU Center does not allow exiting and re-entering of patrons during events.  Please speak to an event staff member if you have a personal emergency that requires that you temporarily exit the DCU Center.

READING IS COOL
 
Sign up today for the Reading Is Cool program.  This program is offered to ALL Kindergarten through 3rd grade classes in the Central Massachusetts Area.  It is a free literacy program to get children excited about reading in school and at home with Sharks Players reading to students and FINZ making appearances!  To learn more about this enriching program make sure to visit /reading/index.asp.
 

RESTROOMS (PUBLIC)


Public restrooms are conveniently located throughout the concourse of the DCU Center and are handicap accessable.

SAN JOSE SHARKS
 
The San Jose Sharks are the NHL affiliate of the Worchester Sharks.  Make sure to visit http://sharks.nhl.com to learn more about what our NHL affiliates are up to.
 
SEASON TICKETS

The Worcester Sharks offer a variety of season ticket packages including full season, full season flex, half season, a weekend pack, 10-game flex and group plans.  For more information on Shark ticket plans, please log onto /tickets/ or call the Sharks at (508) 929-0500.   

SEATING CHART

Check out /dcucentermap.asp where you can scroll down to a link to the seating chart for the arena.
 

SECURITY
 
The Worcester Sharks, American Hockey League, and the DCU Center have implemented a number of security measures for the protection of everyone at our games.  Please be aware of the following: fans entering the DCU Center may be subject to security checks by searches, pat-downs, and/or metal detecting equipment.  Baby bags and purses will be allowed in, but might be inspected at all entrances.  Large bags, coolers, and backpacks will not be allowed to enter the building.
 

SHARKS CHARITIES
 
The Worcester Sharks are always working on ways to give back to their communities.  Visit /community/SharksFoundation.asp to learn more about what the Sharks do in order to help meet the educational, social and cultural needs of those around them.  Sharks Charities is led by Chairwoman of Sharks Charities, Mary DeFeudis.  For more information please contact Michael Myers in the Community Relations department at (508) 929-0528.
 
 
SHARK TALES
 
Keep up to date with the Worcester Sharks by receiving Email Blasts.  To learn more about this great idea, see EMAIL BLASTS.
 
 
SHARKS TV
 
Visit /sharkstv/index.asp to watch plenty of Worcester Sharks game highlights and other fun events.  Make sure you check out new videos each week – there is always a lot going on and a lot of fun things to see!
 
 
SKATE WITH THE SHARKS
 
You won’t want to miss out on this opportunity!  Throughout the season, the Worcester Sharks provide the opportunity to Skate with the Sharks.  Fans are allowed to attend practices, skate with the team members, meet the team and even get autographs!  Go to www.sharksahl.com to learn more and make sure to check for the dates to Skate with the Sharks!
 
 

SMOKING POLICY
 
Smoking is not permitted inside the DCU Center per Massachusetts Law. Outside smoking is allowed at the discretion of the DCU Center during intermissions at select exit doors.
 

STROLLERS
 
Strollers are permitted, but they cannot block aisles and they must be stored as directed by staff.
 

TEAM OFFICE
 
Worcester Sharks, 2nd Floor of the DCU Center, 50 Foster Street, Worcester, MA 01608, (508) 929-0500.  Open Monday thru Friday and game days 9:00-5:30pm.  Also, make sure to visit the Official Team Web site: www.sharksahl.com.
 

TICKET FRAUD
 
All fans caught with counterfeit tickets are subject to ejection, arrest, and prosecution.
 

TICKET INFORMATION
 
Purchasing tickets for Worcester Sharks games is simple and easy. Tickets are sold at the DCU Center box office or by calling the Worcester Sharks at (508) 929-0500 to purchase season tickets, flex ticket packages group tickets or single tickets.  Make sure to visit www.sharksahl.com in order to learn about all of our packages.
 

WEBSITE
 
Please visit the official Worcester Sharks website, at www.sharksahl.com for the latest team news and information, games, video clips, statistics and more.  In addition, the site provides ticket plan and seating information and official Sharks merchandise.
 

WILL CALL
If you have purchased tickets over the phone or online and have tickets waiting for you at the Will-Call window please:
  • Present your state or federally issued I.D. - such as a driver's license.
  • Present your Ticketmaster confirmation number, if applicable.
  • Present the credit card that was used to make the purchase, if applicable.
  • Present any paperwork or contact name/party associated with your tickets, if applicable.
Will-Call tickets are available for pick-up an HOUR prior to the event time at the Will-Call window, which will be labeled with a sign.  Tickets will only be released to the person whose name appears on the order.  If you need to add a name to a Ticketmaster order please contact their customer service department at (617) 931-2037.  For all other orders please contact the person/party from whom you are receiving your tickets.
 
 YOUTH HOCKEY
 
Visit /youthhockey/Programs.asp today to find out how your Youth Hockey team can get discounts on tickets to the next Worcester Sharks game.  Pre-game ice time AND intermission ice time is also included.  Book your Youth Hockey Group Tickets now and prepare to make memories that will last a lifetime.
 
 
ZAMBONI
 
A common question from fans is if we offer zamboni rides; unfortunately we do not.  Due to the safety of our great fans, we do not offer zamboni rides.

THE ZONE
 
Located inside the arena is The Zone which is a full bar with televisions which overlooks the ice can be found between sections 113-117.  It is located by the Commercial Street entrance, door 18.  The Zone is open to only season ticket holders up until the start of the game, and then it opens up to everyone.  It offers drinks and food as well as a comfortable place to get ready for the game! 
 

  • St. Vincent Hospital
SSE Affiliates